Privacy Policy

Miguel | Silverstein Paralegal LLP is committed to protecting the privacy of people who visit this website, contact the office, book a consultation, or use our services. This Privacy Policy explains, in plain language, what information may be collected, how it may be used, and how you can contact us about privacy questions.

Information We Collect

We may collect personal information when you submit a contact form, request a consultation, use the booking page, send an email, call the office, message us through WhatsApp, use the in-house site assistant, or retain our services.

This information may include your name, email address, phone number, preferred contact method, general matter type, scheduling details, and the information you choose to provide about your legal issue.

How We Use Information

We use personal information to respond to enquiries, schedule consultations, complete intake steps, check whether we can assist, communicate with you, provide services if retained, manage office records, improve the website, and comply with professional and legal obligations.

We do not sell, rent, or trade your personal information.

Website Forms, Booking, and WhatsApp

Please avoid sending highly sensitive, confidential, privileged, or urgent legal details through website forms, booking notes, the chatbot, email, or WhatsApp before the office confirms the appropriate way to receive that information.

WhatsApp is a third-party messaging service. If you choose to contact us through WhatsApp, your use of that service is also subject to WhatsApp's own terms, privacy practices, and technical systems.

Confidentiality and Retainers

Submitting information through this website does not, by itself, create a paralegal-client relationship. A professional relationship is created only when the office agrees to act and the required retainer steps are completed.

Once a paralegal-client relationship exists, information received in that professional relationship is handled in accordance with applicable confidentiality duties, privacy obligations, and the Law Society of Ontario's Paralegal Rules of Conduct.

Cookies and Analytics

This website may use cookies, basic analytics, security tools, or hosting logs to understand site activity, improve performance, maintain security, and troubleshoot technical issues. These tools may collect information such as pages visited, browser type, approximate location, device information, referring pages, and time spent on the site.

You can adjust cookie settings through your browser. Some website functions may not work properly if cookies are disabled.

Third-Party Services

This website may connect with third-party services such as GOTACASE.CA, FluentBooking, WhatsApp, Google, hosting providers, email systems, analytics tools, security tools, and embedded media platforms. Those services may process information according to their own terms and privacy policies.

We are not responsible for the privacy practices, security, availability, or content of third-party websites or platforms.

How Long We Keep Information

We retain personal information only as long as reasonably necessary for the purpose for which it was collected, for office administration, for legal or professional obligations, or as required by applicable law and Law Society of Ontario record-keeping obligations.

Safeguards

We use reasonable administrative, technical, and organizational safeguards to protect personal information. No website, email system, messaging platform, or internet transmission can be guaranteed to be completely secure.

Your Rights

You may contact us to ask what personal information we hold about you, request a correction, or ask a privacy question. We may need to verify your identity before responding to certain requests.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in the website, office practices, legal obligations, technology, or third-party services. The updated date at the top of this page shows when the current version was posted.

Contact

Miguel | Silverstein Paralegal LLP, TORONTO, Ontario
(416) 520 5424
INFO@HAVEIGOTACASE.CA